Photos will not transfer to a phone, or the app will not pair with the camera

Affects Ricoh GR III, Ricoh GR IIIx, Ricoh GR IV · 35 owner posts, 320 comments · 54 app-review mentions

What causes it

• Ricoh's own apps rate poorly — Image Sync 1.8 stars and GR WORLD 2.2 stars on the US App Store.
• Pairing depends on both Bluetooth and Wi-Fi being enabled and permitted; either one silently blocks transfer.
• Some reports follow an OS update rather than a camera change.

What to try, in order

Nothing here can damage the camera.

1. Confirm both Bluetooth and local-network permissions are granted to the app.
2. Re-pair from scratch, removing the old pairing from phone Bluetooth settings first.
3. A USB-C card reader or direct MTP connection bypasses the app entirely and is what most heavy users settle on.
4. Several third-party apps exist and rate far better than the official ones.

How confident are we?

Assembled from owner reports. Ricoh has published no cause for this one.

Not your problem?